Planora Privacy Policy

This Privacy Policy explains how Planora Team ("Planora", "we", "us") collects, uses, discloses, and protects information when you use the Planora mobile application and related services (collectively, the "App" or "Services").

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1) Summary (high-level)

• We collect information you provide (name, username, email, and support messages) and information collected automatically (device information, usage statistics, crash logs, and location if you grant permission).
• We use the information to provide and maintain the Services, personalize your experience, improve features, keep the Services secure, provide customer support, and comply with law.
• We do not sell your personal information.
• We share information only as needed: with your consent, with service providers processing data on our behalf, to comply with law, or to protect rights and safety.

2) Information we collect

2.1 Information you provide

• Account and profile information: name, username, email address.
• Customer support information: the content you send to us (for example, messages and attachments you provide during support requests).

2.2 Information collected automatically

• Device information: device model, operating system version, language, app version, and identifiers used for reliability and security (as permitted by your device settings and applicable law).
• Usage data and analytics: interactions within the app, feature usage, performance data.
• Crash logs: diagnostic information to help us fix errors and improve reliability.
• Approximate or precise location: only if you grant location permission.

You can enable, disable, or limit location permissions at any time in your device settings.

2.3 Cookies, web beacons, and similar technologies

If parts of the Services are accessed through web-based components, we may use cookies and similar technologies (which may include web beacons) to help you stay logged in, remember preferences, and improve security and performance.

You can typically control cookies through your browser or device settings. Some features may not function properly if cookies are disabled.

2.4 Photos and face-related information

The Services may allow you to upload cover images for events.

• We do not perform face recognition and do not collect biometric identifiers for the purpose of uniquely identifying you.
• Any image processing (if used) is for providing the requested feature and not for advertising or marketing.
• We do not use your photos or other user content for advertising/marketing profiling, or for training third-party models.
• Local storage by default: photos you select in the app are typically stored on your device. We upload and store an image on our servers only if you choose to use it as part of the Services (for example, as an event cover image that you publish).
• One-time processing and deletion: if you use a one-time generation or transformation feature on an image, the uploaded image is used only to produce the requested output and is deleted promptly from the processing environment after processing is completed, unless you choose to save it in the app.

3) How we use information

• Provide and maintain the Services (account creation, login, event creation and publishing, and calendar conflict detection).
• Personalize the Services (such as remembering preferences).
• Improve and develop the Services (analytics, debugging, performance measurement).
• Security and fraud prevention.
• Customer support.
• Legal compliance.

4) How we share information

We may share information only to the minimum extent necessary:

• With your consent or at your direction.
• With service providers / processors (hosting, security, analytics, customer support tools) operating under our instructions.
• For legal reasons (lawful requests and compliance).
• To protect rights and safety (enforcement and prevention of harm).
• Business transfers (merger, acquisition, reorganization, or asset sale), subject to appropriate protections.

We do not sell personal information.

5) International transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers, such as Standard Contractual Clauses (SCCs) or equivalent lawful mechanisms.

6) Security

• Encryption in transit and at rest (where appropriate).
• Access controls and least-privilege practices.
• Regular audits and monitoring.
• Backups and recovery measures.

No system can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7) Data retention

• Account data: retained for the duration of your account.
• Deletion after account deletion: within 30 days we delete or anonymize personal information associated with your account, subject to legal obligations and legitimate security needs.
• Usage and analytics data: retained up to 12 months.
• Customer support data: retained up to 6 months.

8) Your rights and choices

Depending on where you live, you may have rights to access, correct, delete, restrict/ object, and withdraw consent (where applicable).

To exercise your rights, email us at roclarteprof523@outlook.com. We will respond within 5 business days where reasonably possible (and in any case within the timelines required by applicable law). We may need to verify your identity.

9) Children

The Services are intended for users aged 17+. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.

10) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice within the Services or by other appropriate means. The Effective Date above indicates when this Privacy Policy was last updated.

11) Contact

Planora Team

Email: roclarteprof523@outlook.com